If you’re using an Apple device and having trouble hearing the audio on Guided Journey videos, Meditations, or other activities in the Sanvello app, please check the following item:
When using an iOS device, make sure the audio toggle switch on the side of your device indicates that silent mode is "off".
If this step didn’t get you up and running, it’s likely time for our development team to provide some support. If this is the case, please email us at info@sanvello.com with screenshots or screen recordings of the issue you’re dealing with, and we will get back to you within one business day.