Not Receiving Two-Factor Emails:
Sometimes, these auto-generated emails can land in your trash/promotions/spam folders. We first recommend checking to see if it landed there.
It helps to add Sanvello (firstname.lastname@example.org and email@example.com) to your contacts and to your safe-sender list.
If you’re still not seeing your two-factor verification email, please consider changing the email associated with your account to another address, if you have one. Some email servers have added security that make it difficult to control the filtering of these types of auto-generated emails.
If you have any questions about this process, or would like help changing your email address, please contact us at firstname.lastname@example.org.
Stuck in a Two-Factor Loop:
If you’re entering your two-factor code and being sent back to the login screen on the Sanvello app, this likely means your device is missing a required security feature.
Please make sure there’s a security feature, such as a password, passcode, or FaceID, in place to unlock your device. This would need to be added from your device’s Settings menu.
We apologize for any inconvenience this may cause, but we’re very serious about your privacy and we want to make sure the information you enter into the Sanvello app is well-protected.
If you’re still having trouble with this loop, or two-factor authentication in general, please email us at email@example.com and we’ll respond back to you within one business day.