Self Care

Troubleshooting

• Two-Factor Emails
• General Issues
• Why is audio not working on videos?

Guided Journeys

• Can you explain Guided Journeys to me?
• How do I complete a Guided Journey?
• Can I read a transcript instead of watching / listening to a lesson?
• How often should I complete a Guided Journey?
• Can I repeat a completed Guided Journey?

Mood

• Can you explain Mood to me?
• How do Mood reminders work?
• When should I do a Mood entry?
• Can I add Mood entries to the past?
• How do I add a Mood note?

Health

• Can you explain Health to me?
• How do I fill the heart?
• Can I customize or add more goals to my health habits?
• Can you walk me through creating a habit?
• I forgot to enter my data yesterday. Can I still enter it?
• Can you integrate with HealthKit or Fitbit please?

See all 7 articles

Meditations

• Can you explain Meditations to me?
• How do I use the "Deep Breathing" activity?
• Can I change the breath length?
• Can I turn the breathing sounds off?
• Can I listen to just the soundscapes?
• Is the ocean the only soundscape?

See all 11 articles

Community & Chat Groups

• Can you explain communities to me?
• What are the community rules?
• Can you explain chat groups to me?
• How do I remove myself from a group?
• Community Settings
• Why is my account prohibited from posting?

Thoughts

• Can you explain Thoughts to me?
• Can you explain the different types of thinking traps?
• Can I review my Thought records?
• How do I delete a thought record?

Goals

• Can you explain Goals to me?
• How do I add, edit, or delete a goal?
• Why do I need to rate the difficulty of the challenge step?
• How long do I have to complete a challenge step?
• Can I re-add a challenge I've already completed?

Hope Board

• Can you explain the Hope Board to me?
• How to add or delete something from my Hope Board?

Collections

• What are Collections?

Account

• Allow Domains
• How do I update my settings and manage my account?
• How do I validate my email?
• How do I change my email?
• How do I change my language?
• Will Sanvello offer more languages?

See all 14 articles

Billing

• How do I Purchase and Claim Gift Codes?
• When will I receive a bill? When is the bill due?
• What if I cannot pay my bill in full by the due date? What are my payment options?
• When do I pay my co-pay?
• Will my insurance company cover my Sanvello telehealth visit?
• What do I get by upgrading?

See all 11 articles

Upgrade via Insurance - Sponsor

• How can I upgrade to premium via insurance?
• How do I renew my Premium subscription?
• Is my employer supported?
• Which insurance companies are supported?
• Does upgrading via insurance cost money?
• Can I disconnect from my sponsor organization?

Sanvello on the Web

• What tools are available through Sanvello on the web?
• Can I use Sanvello from my computer?
• If I subscribe to Premium in the mobile app, will I have Premium access on the web? If I subscribe to Premium on the web will I have Premium access in the mobile app?